HUMAN RESOURCES MANAGEMENT IN CANADA CANADIAN 12TH EDITION – TEST BANK

Exam Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

1) Which of the following jobs could be analyzed effectively using direct observation? 1)

A) accounting clerk
B) human resources manager C) design engineer

D) lawyer
E) Any of the above jobs could be analyzed using direct observation.

Answer: A Explanation: A)

B) C) D) E)

2. 2)  The job analysis technique that involves 194 items, each of which represents a basic element that 2) may or may not play an important role in the job, is known as:

   A) functional job analysis.
   B) a position analysis questionnaire (PAQ). C) the point factor method.

   D) a structured survey.
   E) a participant diary/log.

   Answer: B Explanation: A)

   B) C) D) E)

3. 3)  The process of systematically organizing work into tasks is involved in: 3) A) job design.

   B) job analysis.
   C) job evaluation.
   D) organizational design. E) writing job descriptions.

   Answer: A Explanation: A)

   B) C) D) E)

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4. 4)  An organization chart is often used to depict the structure of an organization. The chart is also used 4) to:

   A) present a “snapshot” of the firm at a particular point in time.
   B) clarify the chain of command and show who is accountable to whom. C) indicate the types of departments established in the firm.

   D) specify duties and responsibilities. E) There are no exceptions listed above.

   Answer: B Explanation: A)

   B) C) D) E)

5. 5)  Which job analysis technique is meaningless for jobs requiring mental effort? 5) A) direct observation

   B) a position analysis questionnaire C) a survey questionnaire
   D) an individual interview
   E) a participant diary/log

   Answer: A Explanation: A)

   B) C) D) E)

6. 6)  James Martini is the Director of HR for Study Inc. He is working on a project to restructure the 6) organization. At the moment, the organization has a top-down management approach with many levels of management. Jobs are highly specified with a narrow focus. It wants to move into a more decentralized management approach with a high focus on teams and customer service. The organization is planning to move from a ________ organization to a ________ organization.

   A) flat, bureaucratic
   B) bureaucratic, flat
   C) bureaucratic, boundaryless

   D) boundaryless, flat E) none of the above

   Answer: B Explanation: A)

   B) C) D) E)

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7. 7)  Maria is the Vice President of Operations for a company in the retail industry. She has 10 store 7) managers and 200 associates. The associates report to the store managers and they in turn report to Maria. Management has a decentralized approach towards individual stores. This company has the structure of a:

   A) bureaucratic organization. B) decentralized organization. C) boundaryless organization.

   D) hierarchical organization. E) flat organization.

   Answer: E Explanation: A)

   B) C) D) E)

8. 8)  Collecting job analysis information generally involves: 8) A) an external consultant.

   B) the jobholder’s immediate supervisor. C) a member from senior management. D) peer groups.
   E) a union representative.

   Answer: B Explanation: A)

   B) C) D) E)

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