Test Bank For Administrative Medical Assisting 9th Edition Linda L. French

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Test Bank For Administrative Medical Assisting 9th Edition Linda L. French

Chapter 5: Written Correspondence

1. Which statement is true regarding interoffice memorandums?

a. informal in tone

b. written in formal language

c. used to discuss confidential matters

d. not proofread as carefully

ANSWER: a

POINTS:1

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

ACCREDITING STANDARDS:ABHES: MA.A.1.7.g – Display professionalism through written and verbal communications
CAAHEP: V.C.7. Identify different types of electronic technology used in professional communication.

LO: 05.07 Explain the uses and formats of interoffice memorandums.

2. Which type of office memorandum gives brief instructions?

a. informative

b. directive

c. administrative

d. form

ANSWER: b

POINTS:1

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

ACCREDITING STANDARDS:ABHES: MA.A.1.7.g – Display professionalism through written and verbal communications
CAAHEP: V.C.7. Identify different types of electronic technology used in professional communication.

LO: 05.06 Differentiate among types of correspondence used in health care.

LO: 05.07 Explain the uses and formats of interoffice memorandums

3. Which type of memorandum states policy or judgment on a specific topic?

a. informative

b. directive

c. administrative

d. form

ANSWER: c

POINTS:1

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

ACCREDITING STANDARDS:ABHES: MA.A.1.7.g – Display professionalism through written and verbal communications

CAAHEP: V.C.7. Identify different types of electronic technology used in professional communication.

LO: 05.07 Explain the uses and formats of interoffice memorandums.

4. For what process are word processing spell checkers best?

a. all proofreading

b. locating errors in grammar and usage

c. locating obvious spelling errors

d. documents without numbers

ANSWER: c

POINTS:1

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

ACCREDITING STANDARDS:ABHES: MA.A.1.7.g – Display professionalism through written and verbal communications

MA.A.1.7.h Perform basic computer skills

V.C.7 Identify different types of electronic technology used in professional communication

LO: 05.04 Identify reference materials that aid in writing effective letters.

5. A letter should not be mailed if it contains which of the following?

a. consistent margins

b. a misspelled word

c. a full city name

d. the full recipient address

ANSWER: b

POINTS:1

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

ACCREDITING STANDARDS:ABHES: MA.A.1.7.g – Display professionalism through written and verbal communications

CAAHEP: V.C.7. Identify different types of electronic technology used in professional communication.

LO: 05.05 Identify common writing rules.

6. Which part of a letter contains the message to be conveyed to the recipient?

a. subject line

b. postscript

c. body

d. salutation

ANSWER: c

POINTS:1

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

ACCREDITING STANDARDS:ABHES: MA.A.1.7.g – Display professionalism through written and verbal communications

CAAHEP: V.C.7. Identify different types of electronic technology used in professional communication.

LO: 05.03 Describe the content and format of the parts of a letter.