Management Skills For Everyday Life 3rd Edition by Paula Caproni – Test Bank

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Management Skills For Everyday Life 3rd Edition by Paula Caproni – Test Bank

CHAPTER 3

BUILDING TRUST

MULTIPLE CHOICE

1. According to researcher Linda Hill (who studied how new managers succeed on the job), a common flaw for new managers is _____.
   1. To concentrate too much on forming interpersonal relationships with their subordinates
   2. to spend too much time with their bosses
   3. to concentrate on demonstrating their technical competence (Recall, Moderate)
   4. to focus on building trust

1. According to Professor Linda Hill, what are direct reports primarily looking for when they get a new manager?
   1. technical competence
   2. whether the boss is trustworthy (Recall, Easy)
   3. a good sense of humor
   4. ways to get promoted

1. Researchers have concluded that managers who inspire trust are more likely to____.
   1. get more challenging job assignments
   2. build stronger networks
   3. get promoted more often
   4. all of the above (Recall, Easy)

1. Researchers have concluded that members of low-trust groups are _____.
   1. more likely to engage in self-protecting behavior (Recall, Easy)
   2. more likely to take more risks
   3. more likely to accept others’ ideas
   4. better able to deal with uncertainty

1. Trust is most important in which of the following situations?
   1. uncertainty and high risk (Recall, Moderate)
   2. certainty and risk
   3. favorable outcomes and certainty
   4. when we have a lot of information about a situation or person

1. Managers who earn the trust of their employees are more likely to help their organizations survive crises because they ______.
   1. are more likely to receive undistorted information
   2. are able to have decentralized decision-making that enable employees to respond quickly to crises
   3. encourage collaboration within and across organizations affected by the crisis
   4. all of the above (Recall, Moderate)

1. Trust can be a competitive advantage that provides economic value for an organization for several reasons.  Which of the following is not one of those reasons?
   1. Relationships built on trust are hard to copy because they take a long time to develop.
   2. Employees in trusting relationships are more likely to stay with the organization.
   3. Employees in trusting relationships are less likely to be absent from work.
   4. All of the above are reasons that trust is a competitive advantage. (Recall, Difficult)

1. Trust involves all of the following except _____.
   1. uncertainty
   2. creativity (Recall, Easy)
   3. risk
   4. perception

1. Trust is most important when _____.
   1. uncertainty is high (Recall, Moderate)
   2. uncertainty is moderate
   3. uncertainty is low
   4. None of the above; uncertainty has nothing to do with trust.

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