Managing Operations Across the Supply Chain 2nd Edition By Swink – Test Bank

1.

Which of the following process structures can produce the widest variety of products? 
 

A.  Job shop

B.  Repetitive process

C.  Continuous flow

D.  Batch operation

2.

Which process type is not correctly matched with its descriptive characteristic? 
 

A.  Project-high complexity

B.  Repetitive process-customized products

C.  Job shop-high flexibility

D.  Continuous flow-low-skilled workers

3.

Which of the following types of businesses would most likely use a batch process structure? 
 

A.  Company that builds cruise ships.

B.  An automotive assembler such as Ford Motor Co.

C.  A glass beverage bottle manufacturer.

D.  A company that produces automobile seats.

4.

Wanda Corp. currently uses a job shop process. It wants to maintain the advantages of this but increase efficiency. Wanda should investigate: 
 

A.  Cellular manufacturing.

B.  Job shop processes.

C.  Mass customization.

D.  Project process.

5.

Zanda Corp. wants to have a process structure that has cost advantages similar to continuous or repetitive processes, but wants to produce greater variety than those processes normally allow. Zanda should consider: 
 

A.  Cellular manufacturing.

B.  Job shop processes.

C.  Mass customization.

D.  Project process.

6.

Jones Company has a make-to-order orientation. It most likely does NOT use: 
 

A.  Continuous process structure.

B.  Cellular manufacturing process structure.

C.  Job shop process structure.

D.  Jones is likely to use any of these.

7.

Companies with a make-to-stock orientation are most likely to use which of the following process structures? 
 

A.  Mass customization

B.  Job shop

C.  Repetitive process

D.  They are likely to use any one of these process structures.

8.

For which market orientation is accurately forecasting the amount of finished goods needed likely to be the most important for a firm’s financial performance? 
 

A.  Engineer to order

B.  Make to order

C.  Assemble to order

D.  Make to stock

9.

Which of the following products is most likely to use an assemble-to-order market orientation? 
 

A.  An upholstered sofa

B.  A mobile phone

C.  Shampoo

D.  A race car

10.

Choose the service type that is correctly matched with one of its key characteristics. 
 

A.  Service factory facilities and equipment represent a large proportion of total costs.

B.  Service There is a low degree of customer interaction.

C.  Mass service transactions are very varied from customer to customer.

D.  Professional service transactions tend to be fairly standardized.