Organizational Behavior Improving Performance and Commitment in the Workplace

Test Bank For Organizational Behavior Improving Performance and Commitment in the Workplace 6th Edition

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Test Bank For Organizational Behavior Improving Performance and Commitment in the Workplace 6th Edition

Chapter 5 Stress

1) The particular demands that cause people to experience stress are called strains.

2) When people first encounter stressors, the process of primary appraisal is triggered.

3) Hindrance stressors often trigger positive emotions such as pride and enthusiasm.

4) Role ambiguity is often experienced among new employees who have not been around long enough to receive instructions from supervisors or observe and model the role behaviors of more senior colleagues.

5) Most people appraise situations with high time pressure as rather stressful, and they also tend to appraise these situations as more hindering than challenging.

6) Kathleen thought her college studies had prepared her completely for her new job as a restaurant manager. She is completely surprised by the amount of responsibility that has immediately been given to her and the number of skills she is expected to already have. Combined with the amount of pressure she is under to get all the staffing and ordering forms filled out and filed, she is feeling quite stressed. Kathleen is experiencing work-related challenge stress.

7) Work-family conflict is an example of work hindrance stressor.

8) Family time demands include participation in formal education programs, music lessons, sports-related training, hobby-related self-education, participation in local government, and volunteer work.

9) A critical factor that determines coping strategy choice is the degree to which people believe that a particular strategy gives them some degree of control over the stressor or how they feel about it.

10) Stressors can cause gastrointestinal system problems.

11) Social support refers to the help that people receive when they are confronted with stressful demands.

12) Instrumental support refers to the help people receive that can be used to address the stressful demand directly.

13) Hindrance stressors have a strong positive relationship with job performance.

14) Challenge stressors have a weak positive relationship with job performance.

15) Challenge stressors have a moderate negative relationship with organizational commitment.
16) The first step in managing stress is to assess colleagues in the workplace.

17) Hindrance stressors such as role ambiguity, conflict, and overload not only cause strain but also decrease commitment and job performance.

18) Supportive practices are one way of helping employees cope with stressful demands.

19) In general, relaxation techniques to reduce strain attempt to help people appraise and cope with stressors in a more rational manner.

20) Exercise programs are particularly successful because they reduce the types of stressors that employees encounter.

21) Which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person’s capacity or resources?
A) stressors
B) Type A behavior
C) strains
D) stress
E) Type B behavior

22) ________ are the particular demands that cause people to experience stress.
A) Stressors
B) Type C demands
C) Strains
D) Burnouts
E) Type B demands

23) First, the network went down, then the guy in the next cubicle would not stop clearing his throat, and now Delia cannot find a sticky note when she needs one. Delia’s head hurts, her shoulders are tense, and her back aches. Which of the following statements is true?
A) Delia’s inability to find a sticky note is a strain, while her headache is a stressor.
B) The network going down represents a stressor, while Delia’s backache is a strain.
C) The guy clearing his throat is a daily hassle, while Delia’s tense shoulders are a work outcome.
D) The network going down is a work hassle, while Delia’s hurting head and back are daily outcomes.
E) Delia’s difficulty finding a sticky note is a primary effects, while her tense shoulders are a secondary outcome.

24) ________ are the negative consequences that occur when demands tax or exceed one’s capacity or resources.
A) Strains.
B) Daily hassles
C) Time pressures
D) Type A behavior
E) Cognitive pressures

25) Nobuko is a customer service representative at Call Center Central. She thought a job answering phones all day would be easy, and at first it seemed to be. But over time, the large daily call volume and number of angry or aggressive callers made her edgy, and she found herself being short with customers for no reason. She started having muscle spasms and began to get headaches while at work. Nobuko’s physical symptoms are examples of
A) poor decision-making.
B) personality quirks.
C) stress reduction.
D) stressors.
E) strains.


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