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Social Responsibility and Business International Edition 4th Edition by O. C. Ferrell – Test Bank
Chapter 5—Business Ethics and Ethical Decision Making
MULTIPLE CHOICE
1.Which of the following best describes ethics?
a. | Rules about how one should act in a business situation |
b. | Balancing the ever-changing and complex needs of society with the desire for profit |
c. | Choices and judgments about acceptable standards of conduct that guide the behavior of individuals and groups |
d. | Guidelines that a company provides its employees to ensure that they will act in the best interest of society |
e. | Beliefs held by all people |
ANS: C PTS: 1
2.The most basic of business ethical standards
a. | have been uniformly implemented through every firm’s ethics code. |
b. | are centered around the mutual desire to protect the environment. |
c. | demonstrate a company’s desires to address the needs of society. |
d. | have been codified as laws and regulations. |
e. | include developing trust in all business relationships. |
ANS: D PTS: 1
3.Because it can be difficult to draw a boundary between some legal issues and ethical issues in the workplace, it is important to
a. | realize that ethical issues rarely become so important that they reach the courtroom for resolution. |
b. | recognize that the most cost-effective way to resolve disputes is through the court system. |
c. | have an organizational mechanism for resolving all questionable issues. |
d. | ensure that legal issues brought by stakeholders outside of the organization are resolved within the organization. |
e. | develop a code of conduct to cover every possible issue. |
ANS: C PTS: 1
4.An ethical issue is a problem, situation, or opportunity
a. | that harms consumers. |
b. | that harms the environment. |
c. | that requires society to choose among several actions that must be evaluated as right or wrong. |
d. | that requires an individual or organization to choose among several actions that must be evaluated as right or wrong, ethical or unethical. |
e. | that requires an individual or organization to choose between harming consumers or the environment and earning more profits. |
ANS: D PTS: 1
5.An employee for Acme, Inc., has been asked to carry out an assignment that she believes is questionable. This situation can best be classified as
a. | typical. |
b. | misconduct. |
c. | an ethical issue. |
d. | a real-life dilemma. |
e. | a violation of law. |
ANS: C PTS: 1
6.Which of the following actions is not usually associated with bullying in the workplace?
a. | Spreading rumors to damage others |
b. | Insulting, yelling, and shouting |
c. | Taking credit for others’ work or ideas |
d. | Using discriminatory terminology |
e. | Providing constructive criticism |
ANS: E PTS: 1
7.Lying by omission involves intentionally
a. | withholding material facts. |
b. | creating “noise” within the communication that knowingly confuses or deceives the receiver. |
c. | using highly technical language that the receiver does not understand. |
d. | trying to not hurt someone’s feelings. |
e. | telling “white lies.” |
ANS: A PTS: 1
8.Issues related to fairness and honesty may arise because business is sometimes regarded as a
a. | contest, with the most profitable firm “winning.” |
b. | contest, with the most ethical firm “winning.” |
c. | war, requiring surprise attacks, guerrilla warfare, and other warlike tactics to win the battle for consumers’ dollars. |
d. | game governed by its own rules, rather than those of society. |
e. | game governed by the rules of society. |
ANS: D PTS: 1
9.Conflicts of interest exist when employees must choose whether to
a. | advance their own interests, those of the organization, or those of some other group. |
b. | advance the interests of the organization or those of society. |
c. | accept bribes. |
d. | carry out an assignment they perceive as unethical. |
e. | report an unethical coworker. |
ANS: A PTS: 1
10.Bribery is associated with which of the following?
a. | Organizational relationships |
b. | Marketing |
c. | Communications |
d. | Honesty and fairness |
e. | Conflicts of interest |
ANS: E PTS: 1
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