Social Responsibility and Business International Edition 4th Edition - Test Bank

Social Responsibility and Business International Edition 4th Edition – Test Bank

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Social Responsibility and Business International Edition 4th Edition by O. C. Ferrell – Test Bank

Chapter 5—Business Ethics and Ethical Decision Making

MULTIPLE CHOICE

1.Which of the following best describes ethics?

a.

Rules about how one should act in a business situation

b.

Balancing the ever-changing and complex needs of society with the desire for profit

c.

Choices and judgments about acceptable standards of conduct that guide the behavior of individuals and groups

d.

Guidelines that a company provides its employees to ensure that they will act in the best interest of society

e.

Beliefs held by all people

ANS: C PTS: 1

2.The most basic of business ethical standards

a.

have been uniformly implemented through every firm’s ethics code.

b.

are centered around the mutual desire to protect the environment.

c.

demonstrate a company’s desires to address the needs of society.

d.

have been codified as laws and regulations.

e.

include developing trust in all business relationships.

ANS: D PTS: 1

3.Because it can be difficult to draw a boundary between some legal issues and ethical issues in the workplace, it is important to

a.

realize that ethical issues rarely become so important that they reach the courtroom for resolution.

b.

recognize that the most cost-effective way to resolve disputes is through the court system.

c.

have an organizational mechanism for resolving all questionable issues.

d.

ensure that legal issues brought by stakeholders outside of the organization are resolved within the organization.

e.

develop a code of conduct to cover every possible issue.

ANS: C PTS: 1

4.An ethical issue is a problem, situation, or opportunity

a.

that harms consumers.

b.

that harms the environment.

c.

that requires society to choose among several actions that must be evaluated as right or wrong.

d.

that requires an individual or organization to choose among several actions that must be evaluated as right or wrong, ethical or unethical.

e.

that requires an individual or organization to choose between harming consumers or the environment and earning more profits.

ANS: D PTS: 1

5.An employee for Acme, Inc., has been asked to carry out an assignment that she believes is questionable. This situation can best be classified as

a.

typical.

b.

misconduct.

c.

an ethical issue.

d.

a real-life dilemma.

e.

a violation of law.

ANS: C PTS: 1

6.Which of the following actions is not usually associated with bullying in the workplace?

a.

Spreading rumors to damage others

b.

Insulting, yelling, and shouting

c.

Taking credit for others’ work or ideas

d.

Using discriminatory terminology

e.

Providing constructive criticism

ANS: E PTS: 1

7.Lying by omission involves intentionally

a.

withholding material facts.

b.

creating “noise” within the communication that knowingly confuses or deceives the receiver.

c.

using highly technical language that the receiver does not understand.

d.

trying to not hurt someone’s feelings.

e.

telling “white lies.”

ANS: A PTS: 1

8.Issues related to fairness and honesty may arise because business is sometimes regarded as a

a.

contest, with the most profitable firm “winning.”

b.

contest, with the most ethical firm “winning.”

c.

war, requiring surprise attacks, guerrilla warfare, and other warlike tactics to win the battle for consumers’ dollars.

d.

game governed by its own rules, rather than those of society.

e.

game governed by the rules of society.

ANS: D PTS: 1

9.Conflicts of interest exist when employees must choose whether to

a.

advance their own interests, those of the organization, or those of some other group.

b.

advance the interests of the organization or those of society.

c.

accept bribes.

d.

carry out an assignment they perceive as unethical.

e.

report an unethical coworker.

ANS: A PTS: 1

10.Bribery is associated with which of the following?

a.

Organizational relationships

b.

Marketing

c.

Communications

d.

Honesty and fairness

e.

Conflicts of interest

ANS: E PTS: 1

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