Social Responsibility and Business International Edition 4th Edition – Test Bank

a.

Rules about how one should act in a business situation

b.

Balancing the ever-changing and complex needs of society with the desire for profit

c.

Choices and judgments about acceptable standards of conduct that guide the behavior of individuals and groups

d.

Guidelines that a company provides its employees to ensure that they will act in the best interest of society

e.

Beliefs held by all people

a.

have been uniformly implemented through every firm’s ethics code.

b.

are centered around the mutual desire to protect the environment.

c.

demonstrate a company’s desires to address the needs of society.

d.

have been codified as laws and regulations.

e.

include developing trust in all business relationships.

a.

realize that ethical issues rarely become so important that they reach the courtroom for resolution.

b.

recognize that the most cost-effective way to resolve disputes is through the court system.

c.

have an organizational mechanism for resolving all questionable issues.

d.

ensure that legal issues brought by stakeholders outside of the organization are resolved within the organization.

e.

develop a code of conduct to cover every possible issue.

a.

that harms consumers.

b.

that harms the environment.

c.

that requires society to choose among several actions that must be evaluated as right or wrong.

d.

that requires an individual or organization to choose among several actions that must be evaluated as right or wrong, ethical or unethical.

e.

that requires an individual or organization to choose between harming consumers or the environment and earning more profits.

a.

typical.

b.

misconduct.

c.

an ethical issue.

d.

a real-life dilemma.

e.

a violation of law.

a.

Spreading rumors to damage others

b.

Insulting, yelling, and shouting

c.

Taking credit for others’ work or ideas

d.

Using discriminatory terminology

e.

Providing constructive criticism

a.

withholding material facts.

b.

creating “noise” within the communication that knowingly confuses or deceives the receiver.

c.

using highly technical language that the receiver does not understand.

d.

trying to not hurt someone’s feelings.

e.

telling “white lies.”

a.

contest, with the most profitable firm “winning.”

b.

contest, with the most ethical firm “winning.”

c.

war, requiring surprise attacks, guerrilla warfare, and other warlike tactics to win the battle for consumers’ dollars.

d.

game governed by its own rules, rather than those of society.

e.

game governed by the rules of society.

a.

advance their own interests, those of the organization, or those of some other group.

b.

advance the interests of the organization or those of society.

c.

accept bribes.

d.

carry out an assignment they perceive as unethical.

e.

report an unethical coworker.

a.

Organizational relationships

b.

Marketing

c.

Communications

d.

Honesty and fairness

e.

Conflicts of interest